Process Overview

Account Creation: Organizations are invited to join Debtle by the Debtle admin team. If you are interested in participating as a pilot site, please email pilot@debtle.com for more details. Account holders will receive an invitation from the organization. During the pilot period, the only way to participate is to be invited by the organization to negotiate your debt.

Opening the negotiation: Once both parties have created their accounts, negotiation can be opened by either party, by making an offer to settle.

Offer and Counter Offer: Either party can start the negotiation by making an offer to settle. The other party can either accept, counter, or decline the offer. When an account holder makes an offer or a counter offer, that amount will be withdrawn from their bank account and placed on hold until the organization accepts and sends a settlement agreement letter that the account holder approves.

For example, if you offer $100 to settle a $250 debt; the $100 will be withdrawn from your bank account. The organization may counter to $200 and you may counter back with $150. Once you counter with a higher offer, that additional amount will be withdrawn so you will now have $150 total withdrawn from your account. When the organization accepts the offer, they will send you a settlement agreement letter with your account number, the original debt amount and the amount of the settlement. Once you have approved this letter, the funds will be released to the organization and your debt will be settled.

Declining: At any point, either party can decline an offer or counteroffer made by the other party. This will end the negotiation and close the negotiation. No further messaging or negotiation will be allowed.

Closing the negotiation: The negotiation will close when the account is settled or an offer or counter offer is declined during negotiation.

Questions for Debtle: If you have any questions, please check the frequently asked questions. If your question is unanswered, please email info@debtle.com. Please direct questions intended for the organization to the organization’s admin by using the in-app messaging system.

Status Definitions:

Accept: When an amount has been offered or counter offered by one party and the other party accepts the proposed amount.

Counter: When one party offers an amount, the other party can suggest a different amount. The new amount becomes the counter offer and is reflected as the current offer.

Decline: If either party declines an offer or counter offer, the negotiation will be immediately closed and no further communication will happen. The account holder will need to start a new negotiation with the organization in order to proceed.

Closed – Declined: When either party declines an offer, it closes the negotiation. In order to continue negotiating, you must begin a new negotiation.

Closed – Settled: Once an offer or counter offer has been accepted, the account holder will then be sent a settlement agreement letter. After confirming the details in the settlement agreement letter are accurate, the account holder will accept the document and the funds will be released to the organization. The account will be closed and the account is now settled.


Frequently Asked Questions

For Account Holders

  • Who starts the negotiation?

    Either party may start the negotiation by making an offer.

  • How do I make an offer?

    Please see the process overview section for more information.

  • What happens after I make an offer?

    Please see the process overview section for more information.

  • What happens if the organization does not respond to my offer?

    The organization will have a limited amount of time to respond to your offer. After no response, the offer will expire and your funds will be returned.

  • What do I do if my account number or the amount owed is incorrect?

    Please message the organization through the in-app messaging system and request a correction.

  • Why does my money get pulled before the offer is accepted?

    The money gets placed on hold in order to guarantee the availability of the funds to the organization before they send the settlement agreement letter.

  • What happens if the offer is declined?

    The negotiation will close and you will no longer be able to contact the organization. You’ll need to open a new negotiation if you’d like to try again.

  • How do I make an offer after the negotiation is closed?

    You will need to open a new negotiation and the organization will need to approve the new negotiation.

  • How do I make an offer after the negotiation is closed?

    You will need to open a new negotiation and the organization will need to approve the new negotiation.

  • What does “settled” mean?

    Settled means that you no longer owe anything to the organization.

  • How do I know the settlement is legally binding?

    The organization agrees to only assign to user access to users that have authority to negotiate the amount owed to the organization. Debtle tracks the offers, counters, declinations and acceptances and provides both parties with a record. As an additional sense of security, Debtle requires the organization to provide the account holder with a settlement agreement letter outlining the terms of the settlement and confirming that the account is settled. Please save this document for your records.

  • Can I settle with another organization?

    At this time, only organizations that are participating in the pilot are able to access Debtle. Please stay tuned for additional organizations and the opportunity to invite organizations.

  • What if I accept or decline an offer by mistake?

    Please let the organization know immediately. If they do not respond or understand, please email Debtle admin at info@debtle.com.

  • Why can’t I invite other people to use Debtle?

    At this time, only people who receive an invitation from an organization are allowed to access Debtle. Please stay tuned for the opportunity to invite friends to use Debtle.

  • Why is there a delay in the negotiations?

    Debtle uses Stripe to process the transaction. It may take up to 3 business days for a transaction to go through.

  • I have a question that isn’t answered.

    Please email info@debtle.com.


For Organizations

  • Why do we need to verify our bank account first?

    This eliminates delays that may occur if the account holder has signed up and made an offer and the organization does not yet have an account. Therefore, an account is required before the negotiation process can begin.

  • How do I invite account holders to settle their debt?

    On your dashboard, you will see a button that says “invite account holders”. When you click on this button, you will be able to input an account holder’s name, email address, account number, and the amount owed. This will auto send an email to the account holder that contains an invitation link to set up a Debtle account.

  • How do I know if someone has signed up?

    Once an account holder has signed up, their name and account number will appear on your dashboard. You’ll be able to click on their name to access the current negotiation screen or send a direct message.

  • Can I send a direct message to an account holder?

    Yes, click on the account holder that you wish to message. You can find your account holders in your dashboard. You will have the option of sending a direct message in Debtle.

  • How do I know the account holder will pay their debt?

    Once an account holder has made an offer, made a counter offer, or accepted an offer; the funds will be pulled from their account and placed on hold until the organization responds or sends the final settlement agreement letter. Once the organization has sent the settlement agreement letter, the account holder will be able to confirm those details and accept the letter. Upon acceptance of the letter, the funds will be released to the organization.


About Debtle

  • Where is Debtle located?

    Debtle is located in New Orleans, LA

  • How do I get Debtle for my business?

    We are currently recruiting pilot sites! Please email pilot@debtle.com for more information.

  • How much does Debtle cost?

    During the pilot phase, Debtle is cost free.

  • I have a question that isn’t answered.

    Please email info@debtle.com.